Maxispin Casino Privacy Policy

Who Controls Your Data

Your personal data is controlled by CyberCraze Limitada, the operator of Maxispin, licensed by the Anjouan Gaming Board under licence ALSI-122405031-FI2. The operator is registered in the jurisdiction of Anjouan, Union of Comoros, and correspondence regarding your personal data should be directed to [email protected] rather than a physical address.

What Happens to Your Data After You Close Your Account

Your data is retained for as long as your account remains active and continues to be kept afterward for the period required to satisfy anti-money-laundering and gaming licence record-keeping obligations. Closing your account does not immediately erase your transaction history, KYC documents, or verification records, since these must remain available in case of a regulatory audit or a dispute over a past withdrawal. Once the applicable retention period lapses, the data is deleted or anonymised.

Why We Process Your Information

We process registration and identity data to open and maintain your account and to meet KYC and AML obligations attached to our gaming licence. Payment data is processed to complete deposits and withdrawals and to detect fraudulent transactions. Technical data and session logs are processed to keep the platform secure, to diagnose malfunctions referenced in our terms and conditions, and to enforce responsible gambling tools such as deposit limits and self-exclusion once you activate them.

Data We Collect When You Play

At registration we collect your name, date of birth, email address, and phone number. During KYC verification we collect an Australian driver’s licence, passport, or Medicare card, together with a utility bill or bank statement as proof of address. Payment data collected includes the method used (PayID, Visa, Mastercard, Skrill, or cryptocurrency such as Bitcoin or USDT) and transaction records, though full card numbers are handled by the payment processor rather than stored on our systems. Technical data includes your IP address, device and browser type, and session logs covering login times and gameplay activity. Cookies are used for session management, security, and analytics, as described further below.

Your Rights Over Your Personal Data

You may request access to the personal data we hold about you, ask for inaccurate data to be corrected, or request deletion where retention is not required by our AML or licensing obligations. You may also request that processing be restricted, object to processing carried out for purposes such as marketing, and request a portable copy of your data in a common electronic format. Requests are handled by our support team once your identity has been confirmed, since releasing account data without verification would itself be a security risk. If you believe your data has been mishandled, you may lodge a complaint with the Anjouan Gaming Board under our operating licence, or with the data protection authority in your own country of residence.

Payment data is shared with the payment providers processing your transaction, including the networks behind PayID, Visa, Mastercard, Skrill, and the cryptocurrency processors handling Bitcoin and USDT payments. KYC documents are shared with our identity verification service to confirm your age and identity. Gameplay data is shared with the software studios supplying the games you play, including Pragmatic Play, Evolution Gaming, NetEnt, Play’n GO, Yggdrasil, Microgaming, Hacksaw Gaming, and BGaming, so that outcomes can be recorded and audited on their systems as well as ours. Data is not sold to third parties for their own marketing purposes.

Cookies, Analytics, and Cross-Border Transfers

Cookies fall into three categories: strictly necessary cookies that keep you logged in and secure your session, functional cookies that remember preferences such as your chosen currency display, and analytics cookies that measure how the site is used so that performance issues can be identified. Analytics cookies can be declined through your browser’s cookie settings without affecting your ability to log in or play. Because the operator is licensed and based outside Australia, your data is processed on servers located outside your jurisdiction; transfers to our payment processors and software providers may similarly cross borders, and each of those parties is contractually required to apply safeguards consistent with this policy.

How to Contact Us About Your Data

Send any data access, correction, deletion, restriction, objection, or portability request to [email protected] with your registered account email in the subject line. Include enough detail for us to locate your account, since we cannot act on a request we cannot verify as coming from the account holder. We aim to acknowledge requests promptly and will let you know if further identity confirmation is needed before we can proceed.